Help and Advice

For 35 years, we have been retailing exceptional furniture for homes and gardens, working with responsible manufacturers whose values chime with ours: quality, sustainability and longevity. Each piece we sell is designed to tread as lightly on the planet as possible, and built to last – traditional craftsmanship combined with the finest materials, made to order and delivered by hand by our professional team.

On this page, we aim to answer most of your frequently asked questions. including furniture care advice for rattan, outdoor wicker, oak furniture, upholstery, stone table tops and more, but our helpful staff are always on hand to help and advise. If you have any further questions, please call 01886 884665 or use this form to CONTACT US.

How long will your furniture take to arrive? Find more information about expected delivery times here.

AFTERCARE ADVICE

Our sales teams are experts in aftercare advice for your furniture, from sofas to conservatory and garden furniture. Click here for detailed advice on the following – and if you have a more specialist question, call us on 01886 884665 and we'll be happy to help.

RATTAN FURNITURE OUTDOOR WICKER TEAK GARDEN FURNITURE  OAK DINING TABLES  MARBLE & GRANITE TABLES 

UPHOLSTERY  LEATHER 

CONSERVATORIES & GARDEN ROOMS

The environmental conditions in a conservatory or garden room are very different to the other rooms in your house. For 35 years, we've been the UK's leading conservatory and garden room furniture specialists, and our professional design team are experts in helping customers choose the right furniture for their rooms.

Increased light and humidity levels are the biggest considerations when you're upgrading your existing furniture, and we're always on held to help and advise. Pop into our showrooms or call us on 01886 884665 and we'll be delighted to assist. In the meantime, you'll find useful information through the link below.

How to furnish a conservatory or garden room

SOFAS & UPHOLSTERED FURNITURE

All of our furniture is built to last. Quality materials coupled with traditional craftsmanship and state-of-the-art fabrics – including Aquaclean, with unrivalled stain-resistance – mean each sofa, sofa bed, snuggler, occasional chair, headboard, footstool and upholstered dining chair we sell is designed to look good for years.

• Turn the cushions on sofas and chairs regularly so they wear evenly.
• Don't perch on the arms – this will weaken them.
• If you are sharing your home with pets, choose washable or Aquaclean fabrics and consider loose covers.

PETS, CHILDREN, SPILLAGES... WORRY-FREE UPHOLSTERY WITH AQUACLEAN

Many of our sofas come in a selection of beautiful, durable Aquaclean fabrics. This modern miracle treatment process means most everyday stains, including biro, blood and red wine, can be simply cleaned off with water. Aquaclean fabrics are a practical choice for homes with pets – without compromising the look and style of your furniture. Aquaclean Fabrics

OUTDOOR FURNITURE

Most outdoor fabrics are resistant to sunlight and mildew, but should not be left outside for long periods and should always be brought in to dry if they get soaked.

We sell furniture covers for outdoor dining and seating sets, plus cocoons. Click on the individual product on our website to order. And if you can't see what you're looking for, call us on 01886 884665.

Returns

In the unlikely event of any of our products being found faulty, a repair or replacement will be offered, and in some circumstances a full refund will be given.

Furniture and cushioned items: Returns or exchanges of non-faulty items may be given at Holloways discretion. In such circumstances reasonable charges may be made to cover transport and any unrecoverable costs. Please remember that our upholstered furniture is made to order. See our Terms & Conditions for more details.

Prices