Help and Advice
For 35 years, we have been retailing exceptional furniture for homes and gardens, working with responsible manufacturers whose values chime with ours: quality, sustainability and longevity. Each piece we sell is designed to tread as lightly on the planet as possible, and built to last – traditional craftsmanship combined with the finest materials, made to order and delivered by hand by our professional team.
On this page, we aim to answer most of your frequently asked questions. including furniture care advice for rattan, outdoor wicker, oak furniture, upholstery, stone table tops and more, but our helpful staff are always on hand to help and advise. If you have any further questions, please call 01886 884665 or use this form to CONTACT US.
How long will your furniture take to arrive? Find more information about expected delivery times here.
Our sales teams are experts in aftercare advice for your furniture, from sofas to conservatory and garden furniture. Click here for detailed advice on the following – and if you have a more specialist question, call us on 01886 884665 and we'll be happy to help.
CONSERVATORIES & GARDEN ROOMS
The environmental conditions in a conservatory or garden room are very different to the other rooms in your house. For 35 years, we've been the UK's leading conservatory and garden room furniture specialists, and our professional design team are experts in helping customers choose the right furniture for their rooms.
Increased light and humidity levels are the biggest considerations when you're upgrading your existing furniture, and we're always on held to help and advise. Pop into our showrooms or call us on 01886 884665 and we'll be delighted to assist. In the meantime, you'll find useful information through the link below.
SOFAS & UPHOLSTERED FURNITURE
All of our furniture is built to last. Quality materials coupled with traditional craftsmanship and state-of-the-art fabrics – including Aquaclean, with unrivalled stain-resistance – mean each sofa, sofa bed, snuggler, occasional chair, headboard, footstool and upholstered dining chair we sell is designed to look good for years.
- Turn the cushions on sofas and chairs regularly so they wear evenly.
- Don't perch on the arms – this will weaken them.
- If you are sharing your home with pets, choose washable or Aquaclean fabrics and consider loose covers.
PETS, CHILDREN, SPILLAGES... WORRY-FREE UPHOLSTERY WITH AQUACLEAN
Many of our sofas come in a selection of beautiful, durable Aquaclean fabrics. This modern miracle treatment process means most everyday stains, including biro, blood and red wine, can be simply cleaned off with water. Aquaclean fabrics are a practical choice for homes with pets – without compromising the look and style of your furniture.
Most outdoor fabrics are resistant to sunlight and mildew, but should not be left outside for long periods and should always be brought in to dry if they get soaked.
We sell furniture covers for outdoor dining and seating sets, plus cocoons. Click on the individual product on our website to order. And if you can't see what you're looking for, call us on 01886 884665.
In the unlikely event of any of our products being found faulty, a repair or replacement will be offered, and in some circumstances a full refund will be given.
Furniture and cushioned items: Returns or exchanges of non-faulty items may be given at Holloways discretion. In such circumstances reasonable charges may be made to cover transport and any unrecoverable costs. Please remember that our upholstered furniture is made to order. See our Terms & Conditions for more details.
You will find the prices of our furniture on this website and we try our best to keep these updated with any changes and apologise if any inaccuracies occur. Please check prices and current special offers with our sales staff. Call 01886 884665 or use this form to CONTACT US.
All prices include VAT at the current rate.
Dimensions are in all cases approximate. There are likely to be slight variations from the sizes indicated as most furniture is hand-made. The maximum dimensions are given for furniture.
Please note that colours are as accurate as photography and computer display allow. You can order samples of any of our fabrics. Make your selection on our website as you browse each product, or call into our showrooms to explore our vast selection of fabric books in our Interior Design Studio. Either way, we'll send fabric swatches straight to your door by return.