What people say about us

DELIGHTING CUSTOMERS FOR 30 YEARS

For 30 years, we've been delighting our customers with exceptional furniture, carefully transported and expertly assembled and placed in homes by our professional delivery teams. A huge proportion of our business is based on repeat custom, and we pride ourselves on excellent customer service.

Customer feedback is hugely important to us, from the emails you send us to the paper forms you'll find on the tables in the Glasshouse café and online reviews on Tripadvisor, Trustpilot and Google. Do please let us know how we're doing. Our customer service team is always ready to take your call on 01886 884665.

Read our latest Trustpilot and Google reviews and see what our diners are saying about the Glasshouse on Tripadvisor and OpenTable. Below you'll find some of our most recent feedback.

Randomly saw the Glasshouse advertised in a magazine and thought we would give it a try. Beautiful drive to property, warm, relaxed dining area, fabulous quality locally-sourced food, topped off with a wonder around the beautiful interior design sets. Well worth the visit. Carpetmac

Eclectic mix of furniture, homeware, lighting and room sets which are great for colour scheme and new styling ideas plus new and reclaimed garden pots and artefacts, gifts and cards. A lovely café-restaurant with the nicest staff, good coffee and delicious food. A great way to spend a few hours mooching and shopping. Elaine 

My whole experience with Holloways has been amazing. Please can you pass my thanks and appreciation to the two delivery guys, who were also brilliant. Delivery on time, they were efficient, furniture was put in place, all rubbish removed, and all done with a friendly and willing attitude. Steph

I wanted to say a huge thank you. The furniture arrived this week, and the colour is perfect, the furniture is perfect. I can’t thank you enough for your patience, help and advice with choosing the fabric, I really couldn’t have wished for it to look any better. Neil 

I just wanted to say a big thank you for the way you handled our order for our Chelsea furniture. We are delighted with it. The two guys who made the delivery were bang on time, courteous and extremely efficient. It's been a pleasure dealing with Holloways. Geoff Bingham

Holloways have been absolutely brilliant – my visit to the showroom, lovely lunch, excellent staff and customer service and now extended storage of my sofa. I couldn't ask for more. Can't wait for the extension to be done and I can sit on my new sofa. Jan Jones

I wanted to furnish our garden room from scratch. Having listened to my brief, Jo designed a layout for me, zoning the areas. She was spot on. As we are in North Yorkshire, I took a risk not trying the furniture for comfort, but needn't have worried. The furniture arrived before Christmas and I couldn't be happier. Luckily Holloways is located far from me, otherwise my bank balance would suffer! Liz Wallace

I've now ordered three times from Holloways, and have always found them helpful, efficient and friendly. In addition, the quality of the items I've bought has always been excellent. The delivery of my most recent order to my sixth floor flat was problematic, and Tom and Max could not have been more helpful. Nothing was too much trouble and they went above and beyond in trying to resolve the difficulties we had. This was in stark contrast to  experiences we've had with other, larger national companies. I wouldn't hesitate to recommend Holloways to anyone. Anne Foster

I have nothing but good things to say about Holloways. From ordering our fabulous Derby table with eight beautiful Lisboa chairs delivered on the day we wanted (by a super-efficient and helpful team) to the separate delivery of the vintage galvanised trough and bird bath, we have had excellent service and will definitely use Holloways again, and recommend them to others. Alex R

It was a close-run thing, getting the chairs into my conservatory. Literally a millimetre gap in width – I have a quirky abode. Most pleased with the Chedworth set. Brendan Marks

A great experience from selecting our conservatory furniture to ordering and delivery. Helpful advice when ordering and a quick delivery. The delivery team were very professional. Everything was carefully unpacked and put in place, and all the packaging cleared away without any fuss. We were delighted and the furniture looks great. Good old-fashioned service, thank you. Steve A

A hidden gem. What a smashing place and a rural situation that makes a visit so much more special. Had been looking for a comfortable chair for ages and found it at Holloways. Really nice people so all in all, a big plus. Martin

The best company I have dealt with in a long time. Great service, from ordering to delivery. It makes such a difference with the personal touch. Will definitely be ordering again. Maz

Excellent service, accommodated delivery request which was very much appreciated. Loungers fantastic quality, delighted all round. Would not hesitate to recommend Holloways. Gloria

Excellent service from start to finish. Our large garden dining table and chairs were delivered in the timeframe given at purchase. The delivery team were excellent, calling an hour before arrival to give us a heads up and were extremely professional and polite when assembling the furniture and taking away all associated packaging. Would definitely recommend. Simon Ogden

Fabulous from start to finish. After 22 years of our old sofas, we decided to treat ourselves. Holloways was a super find – lovely furniture, and service with a personal touch. We are thrilled with our new sofas and wish we'd found Holloways years ago. Claire Tomlin

I am a regular customer and have always found this company excellent in every respect. My very large terracotta pot arrived on the date and time agreed. The two delivery guys brought it to my rear garden and placed it in position. Holloways always go that extra mile and certainly deserve the five stars. Rob Millar

We are thrilled to have found Holloways. From the moment we stepped into the store to delivery, it has been a wonderful experience. Sarah guided us through choosing our furniture, patiently listened and gave us advice when needed. We now have a beautiful lounge, furnished with carefully-selected pieces of furniture from Holloways. I had given up trailing through miserable department stores and websites, only to find the same furniture everywhere. Holloways was a completely different matter. There was a huge range from which to make our choice, with an array of beautiful fabrics and colours. It was a really enjoyable experience – we've not had service like this for many years. Our visit was made even more special as we treated ourselves to a yummy lunch in the restaurant. We couldn't recommend Holloways more highly. Thank you. Evesham customer

EXCELLENT CUSTOMER SERVICE

We want you to love your furniture as much as we do, and we take the quality and longevity of all the products we sell very seriously. In the unlikely event of a problem with your furniture or accessories, we aim to resolve any issues quickly, efficiently and fairly, with as little disruption to you as possible. We are a family business, and we understand how important your home is to you and your family.

Here's what some of our customers say about our customer service.

Staff were very helpful in assisting us to select our conservatory furniture, also, the home design service is something we will be taking advantage of. From ordering through to delivery, the service is second to none. One thing I feel I should mention – my husband was suddenly admitted to hospital and we were unable to take delivery on the agreed date. But Holloways staff couldn't have been more helpful. They were able to hold our furniture until we were back home and able to accept delivery. Thanks so much for that. The delivery team were very professional. Everything was carefully unpacked and put in place, and all the packaging cleared away without any fuss. We were delighted and the furniture looks really stylish. We will be back! Ann Parry

A fantastic company to deal with. Sales were very helpful, delivery service kept in touch all the way. Customer care is excellent, caring if we were happy. We had reason to return a sofa and chair needing attention. Issue sorted quickly and returned to us. Nothing was a trouble to them. Mags

We were so pleased with the service we received from Holloways over the recent problem with our sofas. Holloways were very helpful and accommodating in the way they dealt with this, enabling the repair to be effected with the minimum of fuss and with the least inconvenience to us. Everything worked like clockwork over the arrangement which is quite unusual these days! Madeline

Thank you to Neil and everyone involved in replacing our Caenarvon chair. The quality of Holloways furniture is excellent and your customer service second to none. A big thank you to the delivery men who sorted everything out – they are excellent ambassadors for your company. The two chairs look beautiful in our summerhouse. Thank you, Holloways, I would recommend you every time. Andrew and Elizabeth Marsh

I would like to thank you most sincerely for so efficiently organising the replacement of the damaged sofas. It was a relief to receive them in good order and we are delighted with them and also the coffee table. Our conservatory is now complete in readiness for our visitors. Please thank Neil for keeping us informed of progress at all times, and also the two drivers who cheerfully completed the job after a very long day. All in all, a wonderful team effort! We send you our best wishes for the continued success of Holloways. David and Pam Tisdale