01886 884665 Mon - Sat 9am - 5pm
Looking for Inspiration for your home and garden? Click here...

Job Opportunities

For 35 years, we've been retailing exceptional living, dining and garden furniture from showrooms in the glorious Worcestershire countryside. A family business, we are Neptune partners with a stunning store-in-store. On site is a beautiful Gift Shop, inspiring Interior Design Studio and a hair and beauty salon where you can relax with nourishing treatments. Our sister business Holloways Garden Antiques retails vintage treasures for the garden. The Glasshouse is our award-winning farm-to-fork café, serving seasonal dishes made with produce from our Kitchen Garden and home farm and shoot, where we rear our own beef and game.

We offer competitive pay, generous staff discounts, great colleagues and the chance to work for a well-established family business in a beautiful part of the world. From permanent positions to seasonal and gap year work, you'll find our vacancies here.

Apply by sending your CV, with a great covering letter explaining why you're the perfect fit for Holloways, to [email protected] 
Can't see the role you're looking for but want to work with us? We're always happy to hear from talented humans. Drop us an email or call into our showrooms and chat to the team. We'd love to hear from you.

--------------------------------------------------------------------------------------------------------------------------------

Fulfilment & Customer Services Manager
Flexible 4–5-day week

Holloways is seeking an experienced and highly organised Fulfilment & Customer Services Manager to oversee our order processing, supplier fulfilment, customer service operations and day-to-day team coordination. This is a senior role requiring a calm, analytical and detail-focused individual who can ensure smooth operational performance while maintaining excellent customer relationships.

The Role

You will take ownership of the customer journey from order placement through to fulfilment, working closely with sales staff, suppliers, customers and delivery teams to ensure orders are processed accurately and efficiently. You will also manage customer service issues that arise during and after delivery, resolving concerns professionally and effectively while maintaining our high standards of customer care. The role includes managing a small team and working closely with colleagues across sales, accounts, administration and delivery.

Key Responsibilities

  • Oversee customer orders from input through to fulfilment
  • Coordinate supplier orders and manage supplier relationships
  • Handle and resolve pre and post-delivery customer service issues 
  • Lead and support a small operational team
  • Liaise closely with accounts, delivery and other internal departments
  • Monitor pricing, margins and order accuracy
  • Investigate and resolve discrepancies in sales orders and fulfilment processes
  • Identify opportunities to improve systems, processes and operational efficiency
  • Support the continued development of customer service standards
  • General office management
  • Report directly to the business owners

    About You

    We are looking for someone who combines strong operational experience with excellent people skills and meticulous attention to detail.

    You will have:

    • Previous experience in business operations and customer service management
    • Strong numerical and analytical skills, with confidence working with pricing and commercial data
    • Excellent attention to detail
    • Methodical and investigative approach to problem-solving
    • Strong IT and systems skills, with the confidence to improve and develop operational processes
    • A calm, professional and diplomatic approach to customer service
    • Experience managing or supervising a small team
    • The ability to prioritise effectively and work independently
    • An accounts background would be advantageous

      Working Hours

      The role can be undertaken over 4 or 5 days per week, depending on experience and preference. Flexible working hours can be considered, making this an excellent opportunity for someone seeking a senior role with flexibility.

      What We Offer

      • Salary c.£32,000, depending on experience
      • Varied and rewarding senior role in a beautiful part of the world
      • Flexible working arrangements
      • Supportive team environment
      • Generous staff discount
      • Opportunity to make a meaningful impact on operational efficiency and customer experience

        Apply by sending your CV and a covering to Sara Griffin, HR & Finance Manager, at [email protected]