Our delivery service
WHITE GLOVE SERVICE
Our professional, friendly, in-house delivery team will deliver your furniture in one of our liveried Holloways vans, so you can always be sure it'll arrive on time, in perfect condition. We know many of our customers are still nervous about Covid, so our drivers will follow your instructions, either carrying your furniture into position in your home or garden, or leaving it in a safe place for you to do so.
Whatever you choose, we will always unwrap your furniture for you and take away the packaging for recycling. We are proud of our personal service and our record for on-time deliveries.
Don't just take our word for it – read our 5* Trustpilot reviews.
THE DELIVERY PROCESS
Once you have placed your order, in-store, online or over the telephone, our customer service team will email you with an estimated delivery date. As soon as your order arrives in our warehouse, our transport manager will contact you and arrange a date and time for delivery, to suit you. And they'll keep you updated on the day of delivery so you'll know almost to the minute when they'll arrive.
HOW LONG WILL MY FURNITURE TAKE TO ARRIVE?
Living and dining furniture
Bespoke upholstered and woven furniture with cushions usually takes 10-12 weeks from order to delivery, though manufacturers' lead times vary and some pieces will arrive in our warehouse more quickly. You will be advised by email of the approximate delivery time once you have placed your order. Need to know the expected timeframe before you order? Please contact our sales team for a more accurate delivery date.
Garden furniture and accessories
Many of our garden furniture sets are available for immediately delivery. An email will be sent to you shortly after you have placed your order advising on delivery times for individual sets. Or you can call our sales team on 01886 884665 for an accurate update.
Showroom clearance furniture
Immediate delivery.
Home accessories
Smaller items will be sent by carrier, or posted.
DELIVERY CHARGES
| Home accessories: cushions, throws, lighting, rugs, mirrors (excl. furniture) | £10 |
| Furniture to Worcestershire, Herefordshire and Gloucestershire | Free |
| Garden Furniture, excluding Garden Occasional Tables, Parasols & Bases, Firepits, Grills & Heaters, Furniture Covers & Outdoor Storage, Pots & Planters, unless included as part of a set. | Free |
| Furniture to other areas (see exclusions below)* | £49 |
| Collect from store: home accessories, pots and planters and small furniture items | Free |
| South Scotland inc, Glasgow, Edinburgh and Dundee | £100 |
| Aberdeenshire to Inverness and mainland Highlands | £150 |
*For delivery to Northern Ireland, Eire, the Channel Islands, Isle of Wight, Scottish Islands and other offshore islands, please call 01886 884665 for a quote.
